HSBC Bank
Credit card member ship fees complaint

Hi Sir,

I am using HSBC credit card from the year 2006. Every year they charge membership fees but then reverse by calling me. As my card is for life time free as told to me by HSBC executive at the issuing of credit card. This year I have balance transfer my other credit card due i.e. 15000 with HSBC but at the same time they also charged membership fees of Rs. 786. I called & told them to reverse my membership fees but now they are denying this time. In Sep month they told me that to pay balance transfer amount which I had taken from HSBC bank without paying the membership fees. I had pay all their dues except that fees. But now they are sending me reminder for that Rs 786 & also leving late payment fees taxex monthly. I have received statement yesterday & now amount increase to 2026 Rs. I have already cancelled my credit card on phone but now they are denying to reverse this amount & forcefully pressurize me to pay the whole amount.

When I calling to customer care they are saying we wont be able to help you & told me call their collection deparment phone no. i.e. 011-41490770. I had call yesterday on this no. & their excutive saying that please call to customer care coz as per their view its a small amount to settle.

I do not understand what to do in this case & who will help me. Could you please suggest & help me on this regard.

Regards,

Varun Sharma

Company: HSBC Bank
Country: India

  <     >