PNB
Non reciept of cash and complaint not got registered

I am a account holder of PNB, New Chakeri (HAL Extn. Counter) Kanpur with account no. 2863010100079261. I used pnb atm to withdraw cash of Rs. 2500/- on 1411 at around 1230 Hrs from Syndicate Bank, hdfc bank and icici atms but due to network problem (at pnb on that day)

i did't get cash. When i checked my account details in the evening on the same day my account got debited by Rs.2500/-.

I immediately made a call to PNB Customer Care (01242340000) to register a complaint regarding this issue, they suggested me to wait for 24 Hrs. I again made a call on 15/11 to the same no. they suggested me to contact bank first on the working day which was 16/11 (Monday). Then i went to branch on 16/11 to register the complaint but they told me to contact only customer care to resolve this type of issue. Again made a call to customer care of PNB on 16/11 at around 1245 Hrs. then they register my complaint and given a complaint no. 285349 and assured me that the amount will get credited within next 12 days.

Now today on 23/11 when i made a call to customer care to know the staus of my complaint, i was shocked by knowing the fact that my complaint was not got registered on 16/11 and the complaint no. given is not a valid complaint Number. This is truely an unprofessional behaviour of the bank. I was sure that my money will be credidet to my account but today i came to know to that the bank is cheating me from last seven days.

Today again a lodged a complaint regarding this issue with a complaint no. 22135628 given by cusomer care executive namely Mr. Varunesh. I don't know this complaint no. is valid or not.

Should i not count 12 days from the date i registred the complaint first time on 16/11.

Kindly look into the matter. Call details of my cell no. can be retrieved from operator with permission if necessary.

Regards

PRAVEEN KUMAR SINGH

A.No. 2863010100079261

Trans. Code: ATM/CWDR/A8699001/931807551697/504884888

M.No. 09935645126

Tel. No. 0512-2401573

Company: PNB
Country: India

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