HSBC
Mental Harassment

Please treat this urgent.

I received a call from 04442229000, 04439821100, at 5 10 pm on 12/12/08. The lady officer who spoke to me did not introduce herself and asked me if I had paid my Minimum Due for this month. I told her my due date was 2nd Dec and I had dropped a cheque on the 1st of Dec. She immediately told me if you had dropped the cheque why didnt we receive it? Only 2 days it takes to clear and she started to ask the most irrelevant questions in a very harsh tone. I too told her that I am not interested to check with my bank if it had been debited? for which she started saying it will just take 2 mins to check why cant u do it etc. all these unhealthy ways.

Is this CUSTOMER ORIENTED / BASED INDUSTRY OR bank harrasment Industry???

Suddenly there was another person on the phone by name Balaji/ Mr. claiming himself to be Asst. Manager but again failed to introduce himself unless asked, he was defending his colleague and was also screaming on the other end.

My Questions to the bank:

Why do you have such offuicers who lose their cool??

Is it not their duty to ask the customer, if it Is The Right Time To speak? Introduce themselves and also speak politely?

Where has all the requesting gone? when their sales man is here to write an application they do all the begging. Why is collections harrasing they use suvch threatening words. Need A solution Please take to an Investigation.

Company: HSBC
Country: India

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