HSBC
Activity of HSBC Bank

To

The Director

Credit Information Buerau of India Limited (CIBIL)

Hoechst House, 6th Floor,

193, Backbay Reclamation,

Nariman Point, Mumbai – 400 021.

Sub: Final settlement activity of HSBC bank

Dear Sirs,

Please find below my earlier letter sent to HSBC to correct my wrong CC statement. Even prior to this i have made so many requests by mail and letters to correct the wrongly updated statement and furnish the correct stmnt to clear the outstandings.

Being a reputed banker with proffessionals they failed to do so and were demanding me to make the payment mentioned in the statement which i have not used and the accrued charges which are not of my fault.

Finally, they only able to put me as a defaulter after 5 months and came for full final settlement against the payment of INR 6000.00 (find attached the scanned copy of settlement letter) pened in such a way that iam unable to the pay the dues and my name is listed in CIBIL defaulter list. Being a person with intention of non-fraudulent kind, i made the payment of INR 6000 as cash.

I request your good self to interfere in these kind of issues where the customers are illtreated and made as non payers due to the bank's later than usual approach on correcting the statements.

In my case, HSBC has really exploited me and spoiled my credit rating with CIBIL due to their mistake. You can refer my records with other banks, i am a prompt pay master as per the time line.

Please file this as a complaint. Await for your feedback.

Regards

Rajaprasad. V

9840963646

& On Thu, 18/12/08, raja prasad wrote:

From: raja prasad

Subject: Fw: attach

To: info@hsbc.co.in

Cc: info@cibil.co.in, info@cibil.com, raj_lion2k2@yahoo.co.in

Date: Thursday, 18 December, 1:24 PM

To

The Manager – Debt Management

Consumer Credit Risk

The HSBC Bank

Card Products Division, Post Bag, 29128,

52/60 M.G.Rodad, Mumbai – 400 001.

Sub: Service Levels / Dispute in Billing

Dear Sir / Madam,

This is with reference to your letter dated 03/12. (enclosed). It is

really depressing me about the suspension of my card account. Please refer

my earlier mails sent to you (enclosed mail copies). Once again I sum up

the issue for your ready reference.(See attached file: HSBC.pdf)

I started using the card services from June. My purchase will be

maximum to the tune of Rs.5000/- or even lesser than that. HSBC has never

sent me any statements to my permanent address till November. With out

updating on the status of dues, your collection team has forced me to make

some minimum payments which has totally made me upset.

In addition to that, I came to know thru the call center that I was charged

Rs.505/- every month towards “Repayment Protection Fee” (TATA AIG) which

I

have never asked for / not authorized by me. This clearly shows the

unethical business practice and an illustration of customers being

exploited by the bank.

Me being a customer of other banks for the past eight years, I have never

been a defaulter / late payer to any bank on my entire financial

transaction history.

Once again I stress, I will be able to make payment only if the correct

statement with reversals sent to me. It is not that the customer is held

responsible for the non-payment due to the dispute billing by the bank.

Thanks & Regards

Rajaprasad. V

9840963646

Company: HSBC
Country: India

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