HSBC
HELP NEEDED TO RECOVER MONEY FROM HSBC

Mumbai 13-Jun-09

Dear Sir / Madam,

I had opted for a life time free HSBC Gold credit card 4384 5999 8630 0969 & an add on card 4384 5999 8659 8810.

When I received my first bill for INR 1770.56 /-, I was shocked to see that I was billed for TATA AIG Life Insurance policy which I had not opted for at the timing of signing on.

Immediately I sent a request to HSBC for cancellation of my credit card and to zeroise any payment due as I had not wanted services for which I was billed on 14.08.09 (HSBC acknowledgement no. KMM1088933I123L0KM)

HSBC promptly sent me confirmation on 15.08.08 that the account will be zeroised vide their internal ref no 150820084747.(HSBC acknowledgement no. KMM1098599I123L0KM)

Thereafter from December I started getting calls from HSBC’s agent in Delhi for recovery of payment which was bloated to Rs 5000 or so with late payment / finance charges. I refused to pay since I was billed for services I did not want and also because HSBC had themselves waived the outstanding amount. The agents did not recognize the ref no 150820084747 of HSBC towards waiver and continued harassing me for payment. Eventually I paid a sum of Rs 5741/- (in two lots of Rs 3059 & Rs 2682.) towards services I have not used as a result of harassment and to stop the calls which was a big nuisance to me.

When I have contacted HSBC for refund of money since I should not be paying HSBC, I have been given a cold shoulder treatment by all their officers.

I am a respected citizen of democratic INDIA and I have never defaulted on any payment till date. I was manhandled by HSBC in this instance and very unfair treatment.

I seek justice in this case and kindly advice how should I proceed.

Best Rgards

Prasad Dhotre

91-9967018495

Company: HSBC
Country: India

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