HSBC
Using Abusive language, threatning and shouting

Hi,

I had HSBC credit card and used it for some amount 4 years back and was unable to pay as there was no communication fron HSBC and they even never sent me a single statement till date and never even emailed me since i have taken the card (taken the card with huge harrasement by the agents). Now after 4 years somebody emailing me that she is my friend and i said i dont have any frined my that name at all, then she forced to give me a call and i felt i should make it clear to stop harrasing me, when i called her she said i have to pay 4 times the amount which i need to pay for my Credit card (only after calling i realised she is contacting me for HSBC credit card- she could have directly told me that), i said i can pay but send me something in written or send through email from official hsbs or whatever the agency you are then she says ok i will release arrest warrant and put your parents in jail, i said where is this discussion going, i am ready to pay but i want a offical email and your contact details becasue you did not contact me throuhg any HSBC representation and since i have takem card i do not have any communication from HSBC and now after 4 years why are you emaling me now why not since the day i got the credit card- she then used the most abbusive language and i was like shocked why would a person shout at me when i said i will pay- there was no problem at all- she abused my family and no one would can take that and after shouting at me she just hung up her self- i felt very much hurt and definetly thought this is not HSBC how can HSBC use such a language and absolutely no respect. For no reason i had to take such an abbusive language i was glad that somebody from HSBC tried to communicate with me but not anymore becase thats not HSBC but some lady who tried to trick and then abused, so from i should not talk to anybody stranger who cannot say whome they represnt.

Concern- Why could HSBC not email me what a worst customer experience, had very high repect for HSBC but after this experience do not know how can a person from HSBC talk to me like this that too this was the first time somebody called since i have been HSBC customer.

PVNS

Company: HSBC
Country: India

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