HSBC
Marketing calls

Please boycott all crdit cards from HSBC India. They are the most unprofessional lot when it comes to customer privacy I reveoved unnecessary marleting calls from them even after registering for" do not call" as well as getting assurance from their call centre twice that there won't be any further calls from the bank.

Another issue is the lack of ethics and trust they show in their customers, They always promise call backs from seniors but they never call.

See my complaint below. Any emails to their head- Rajneesh Bahl have heeded no responses. I guess they are just sitting on customer issues all the time.

As per Clause "Protection of consumer right" clause of credit card operations:

"The bank / NBFC shall be liable to compensate the complainant for the loss of his time, expenses, financial loss as well as for the harassment and mental anguish suffered by him for the fault of the bank and where the grievance has not been redressed in time."

I hereby seek compensation from HSBC for the loss of my time, telephone expenses, financial loss as well as for the harassment and mental anguish suffered for the fault of the bank and where the grievance has not been redressed in time.

I hereby also seek compenation for the breakage of trust by the bank since many committments were not kept to call me back for resolving my complaint.

Finally, I need a personal verbal and written apology from "HSBC Head of India".

Company: HSBC
Country: India

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