HSBC
Unable to reverse a transaction

Hi,

I have a credit card with HSBC. On Friday, 6th of November I tried to purchase Download Accelerator Plus (DAP) 9.3 Premium Edition from www.speedbit.com using my credit card. But the page subsequent to the one in which the payment details were furnished could not be opened due to some network problems. Hence I am not sure whether the purchase is complete or not. But when I called up HSBC's customer care I was informed that the monetary transaction is complete though the merchant i.e. SpeedBit has not yet claimed the money. I have mailed SpeedBit regarding the same but did not get any adequate response yet. I have not received the software at my address either. So I want to put the transaction on hold so that I do not end up paying for something that I did not get. Please advice if it is possible for me to put the transaction on hold by informing my bank i.e. HSBC.

Please let me know ASAP.

Company: HSBC
Country: India

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