HSBC
Incorrect & Misleading information passed to CIBIL

Tuesday, May 06

CERTIFIED MAIL TO,

Mr. R. Shankar Narayan,

Nodal Officer,

HSBC,

P.O. Box No: 5080,

Chennai - 600 028

Email: nodalofficerinm@hsbc.co.in

Ph: 044 - 3911 1217

Subject: Incorrect & Misleading information passed to CIBIL

Sir,

Please refer the case # mentioned in the Subject line of this email, that complaint was regarding a disputed payment on my credit card which HSBC acknowledged as Disputed and reversed the charges. Subsequently I closed my account with HSBC, after all the charges were reversed and balance was made 0.

I have reason to believe that HSBC has sent a negative credit information about my credit history to CIBIL.

I would appreciate if you could acknowledge this email by replying back to me and indicating what steps HSBC will be taking to correct the error that they have made in sending incorrect information to CIBIL. I would encourage you to take this matter seriously as I consider this a reputational issue.

I hope this issue can be resolved without approaching the Banking Ombudsman at RBI, however If I do not receive any acknowledgement from your end 12th May, I would be left with no choice but to escalate this matter to BO at RBI.

Thanks

Manish Sharma

Company: HSBC
Country: India

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