HSBC Credit Card
Wrong charges being cummulated since May

I had paid Rs. 18363.65 (which is the amount spent by me in last month) & have dropped in Kamla Nagar ATM . Likewise I have been paying all of my dues (amount spent by me in billing month) since I have subscribed to HSBC bank's Credit card. If anyone check the accounts it could be found that as a matter of principle I have never paid any part payment or minimum payment but only FULL OUTSTANDING.

If I am not wrong I remember somewhere in the month of March/April due to my shifting my residence my cheque could not reach to bank in time (delayed by 2 days) & bank has imposed late fee for which I had called HSBC customer care executive (Mr Rajat) & he confirmed that dont worry this amount will be waived off & it would be refleced in my next statement. When I checked next month's statement I noticed that amount was not waived due to reasons unknown to me on. I called again bank's customer care executive (Ms. Pallavi) she confirmed me that my last month's amount I cannot waive off but this month I should pay amount deducting the finance charges & it will be taken care of in my account at bank's end on which I paid amount only spent by me & not paid the finance charges. But to my surprise this is a never ending sequence every month bank is imposing finance charges due to last month's finance charges.

Please note that in any case I am not in a situation to pay any single penny which is not spent by me & which is part of bank's so called communication gap or system failure. I call bank executives explain them the whole case they assure me it will be taken care of but they dont revrse the payment & which goes on month to month. Anyone may check account & it could be found that only finance charges which your bank wrongly imposing even after I am making full payment (amount spent by me in that month).

I request bank to please go through my previous account history with HSBC & bank will itself understand how fair I have been in dealing. Due to this worst experiencing I am bound to stop using your card.

Company: HSBC Credit Card
Country: India

  <     >