HSBC/Credit Card
Credit card payment asked to be made inspite of not using the card

Hi,

Kindly find below the Credit Card grievance. I had already talked to customer care in the month of June in Pune who had agreed to reverse the card charges and cancel the card. The customer care executive names are Abid and Deepak.

I have not been receiving any card statements there after which proved that the card was cancelled.

Kindly look into this matter with high priority else I will be forced to log a complaint in the consumer forum and the RBI site for the harassment which is done.

Thanks,

Smita Rao.

&&&- Forwarded message &&&-

From: smita rao

Date: Mon, Nov 2 at 7:13 PM

Subject: Credit card Greivance

To: nodalofficerinm@hsbc.co.in

Hi,

I have received a new HSBC card (4384599910100253) even when I didnt ask for. The card had some initial annual charges. Even when I didnt want a new HSBC card then too the card was sent down to me and now the customer care are harassing me for paying the due amount for the card charges which has incremented to some 6000rs. I havent used the card a single time for making any of my payments.

Please cancel the card and revert all the charges else i will have to log a complaint in the consumer forum for the harassment.

A girl called preeti from Delhi call center called me and spoke to me in unprofessional manner. If the customer care does not have the mannerism to talk kindly give them the appropriate training before recruitment.

If such things keep on continuing I will be forced to log a complaint against HSBC in the Consumer Guidance forum.

Kindly take a strict action against this.

Thanks,

Smita Rao.

Company: HSBC/Credit Card
Country: India

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