HSBC Middle East
Whimsical debits

I hold a visa and master gold credit card from HSBC. I recently had AED 400 each debited in my statement towards the annual fees. I am not willing to pay any annual fees as I was promised a free card without any annual fees at the time of application. It is extremely unfair on the part of HSBC to debit my account without any prior notice or

Intimation. I use both the cards quite extensively for all my purchases. I have been an excellent customer; always paying my dues in full and on time.

I have been trying to speak to the relevant personnel at the Jebel Ali Branch and the call centre in Dubai but to no avail. I have made several calls and left messages and always promised a call back but unfortunately I am yet to hear from them. Courtesy demands they at least return my calls. I am extremely disappointed by this. I don't have to pay an annual fee for the privilege of using this card, which is one of its main selling points as far as I am concerned. I also had my current account debited on 17th September without any prior knowledge towards the payment of my visa card. This I reckon is unacceptable and highly unacceptable by HSBC as I had no intimation by way of a call / mail to the same effect. I would expect the bank/credit card department calls me before any whimsical debit or closing any of my credit cards. This is causing me unnecessary stress and harassment.

I'd appreciate if you can help.

Cheers

Syed Suhaib

M: 97150 456 8417

Company: HSBC Middle East
Country: India

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