HSBC Retail Services
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Hi Support

My name is Clinton R Gyles,

I volunteered repossession on my motorcycle completed yesterday on 03/21/08.

MY ACCOUNT NUMBER IS 410216-00-231489-2 AT HSBC Retail services

I am writing to you because I have made a transaction through Western Union MTCN:923-359-7029 to get my loan out of collections and back into payment mode as I was advised from the collections DEPT at HSBC Retail service.

MY ACCOUNT NUMBER IS 410216-00-231489-2 AT HSBC Retail service

I really do apologize my account went into collections department. I had fallen into bad times I have made a couple of payments prior to this the, closest month was December. Just shortly my loan defaulted.

I called the collections dept to try to fix this. When I called the first time I was told I was 121 days past but I did make a payment in December,

I asked what I could do to fix this the female told me to bring loan up to date and pay all the back payments up yo date $1, 280.90 I agreed.

I contacted the western union closest to me. They told me it was going to cost ex number of dollars.

So I called back HSBC Retail service Collections dept, to see if they would do electronic withdrawal from my checking and a different agent told me even if I made the payment of $1, 280.90 that my account would not be reinstated.

SO I asked to speak to a manager and then that person told me the same thing.

I was ok with this... I said come and get the motorcycle ..

The repossessions company called and they said try to call the HSBC Retail service back and try to work something out.

I did then I was told the same thing the first time I called ..So I thought they were in fact giving me another chance and I went to make the payment of 1, 280.90 through Western Union MTCN:923-359-7029 went and made the payment I thought this was awesome. Then I called to give the receipt number they put me on hold then came back on and told me even though I made the payment of 1, 280.90 and brought account up to date they said they are still taking the bike. So I demanded my money back and they said call western union .. I said I all ready did they told me to contact you. Then I asked for a manager again they told me THERE IS NO WAY THEY ARE GIVING MY MONEY BACK. and they still taking the bike...

I tried to make good on this loan why did I get mislead I was being very honest to HSBC RETAIL SERVICE

I stayed in touch with the repossession and HSBC Retail Service whiles I was applying for loans to pay the bike off. I had gotten now where because HSBC Retail service all ready put it in my credit report..

Can you some how put this note on my credit report ..


Company: HSBC Retail Services
Country: India
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