HTC Touch Diamond
Service Centre issues

Hi,

I had purchased my Diamond on 14/3/09 but had issues with the touch screen. The nearest service centre was RT Outsourcing Services Ltd, Vikroli (W), Mumbai. I tried calling them but there was no response on the telephone nos. (65247595/92), so i directly walk-in to the centre on 11/4/09. I was told that the touch screen was defective and need to be replaced. I was asked to come after 4 days. I tried calling the service centre on the above mentioned nos from 15th till 18th Apr but there was no response. They never responded to any of the calls. So again I had to personally visit the centre on 18th and to my surprise found the device still not ready. Both the times I was told that I would receive an SMS as well as a call once my device is ready. Neither on the timeline front nor on the service front they fulfilled what they promised. Today is 24th and I'm yet to get any call/SMS from them. During my 2nd visit I could see the frustration of some of other customers who had the same issues of no response on the service centre nos. I even called on one of those nos in front of the front desk manager Mr. Nitin and made him listen to the ring, no one ever picked up the call. This is very disgusting and inspite of complaints there is no resolution. Looking forward to a prompt solution and a much better service standard from your service centres.

Await an early revert

Subrat Patra

Company: HTC Touch Diamond
Country: India

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