ICICI Bank
Forced to surrender car without any information

Hi,

I took an ICICI car loan in december in Pune. In June i moved to delhi from pune, however, left my car behind. I also gave the responsibility of payment of EMI to my tenants in Pune as part of the rent.

At the same time, I changed my correspondence address with ICICI bank. My cell phone numbers remained unchanged. In mid 2008 i moved to Mumbai and started using the same car. One day i was stopped on the road by ICICI agents and told that I had an outstanding of 12 months.

I didnt believe them since the bank had not even got in touch with me even once in the last 12 months, however, the agents were rude and forced me to surrender my car, promising me that if I made the payment the car would be returned within a week.

I was ready to make the outstanding payments the very next day, however, I was made to wait by an ICICI Car loans manager. After two weeks I got to know that my car was sold off.

I felt completely cheated. Firstly I was not informed, through post or email or phone about any outstanding payments even once. Secondly, I was forced to surrender my car with the promise that I would get it back once i made the payments. Then i was stopped from making a payment by the manager of ICICI till i found out that my car was sold off.

This is absolute unfair treatment meted out to a consumer by the bank. Such high handedness needs to be dealt with or esle we consumers will lose faith in all banks.

Regards,

suhail

Company: ICICI Bank
Country: India

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