ICICI Bank
Non Dispersal of Cash from ATM and charged for that

Hi,

On 5th June I was withdrawing money from HDFC Bank ATM (Tesco, Whitefield) using my ICICI debit card for amount 3500/-, the transaction timed out and I didn't get the cash at 18:20:40 hours. I tried again second time for the same amount and then I got the cash at 18:21:56 hours.

When I checked my statement there were two withdrawals of the same amount.

I raised a complaint to ICICI Bank with complain number 108470293, they are telling me now that HDFC Bank has reported the transaction was successful and they cannot revert that amount. Now my money has gone, I am very upset and don't know what to do, finding it difficult to prove my concern; I have raised another complain to the bank with complain number 111747253. Please help how I can put forward my concern to higher authorities. Due to their technical problem we customer's are loosing our hard earned money.

Thanks,

Anoop Lakra

Company: ICICI Bank
Country: India

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