ICICI Bank
23 thousand rupees has ben withdrawn from my account before delivering ATM card

1) My salary account is in ICICI bank branch senapati Bapat road Pune.

2) My ATM card was stuck in Canara ATM in NOIDA on 21/07 while withdrawing a money.

3) I blocked the ATM card by calling ICICI phone banking executive on same day.

4) Phone banking executive has registred the request for new ATM card and i asked to him that i would collect ATM card from NOIDA sector 18 branch of ICICI bank.

5) For official purpose i came down to chandigarh on that day only.

6) I got sms from ICICI bank to collect ATM card within three weeks from NOIDA branch after three days.

7) But i got sms on 27/07 the money is deducted from account however i havnt collected the ATM card from NOIDA branch and NOIDA branch has not acknowledged of ATM card.

8) I enquired on phone banking they told me that your ATM card is delivered from ICICI headquarter Bombay but it is not acknowledged at NOIDA branch.and i also enquired in NOIDA branch they told me that they havn't recieved ATM card

10) 4000, 4000, 10000, 5000 total 23000/- is withdrawn from my account by new ATM card.

11) Then i went to NOIDA branch on 28/07 .I told all details about money

deduction from my account to NOIDA branch manager of ICICIC and she asked to

give me Compliant. I have given compalint reagarding the same. She asked me to make call for updation status

12) But i am not getting any response from ICICI bank. When i call to manager however she is not picking my call up.

13) It is total fault of ICICI bank.what should i do now?

14) I am still in chandigarh, I have visited NOIDA branch two times I havnt got any respone from them.

15) I have already spend my time as well as money for commuting. Now 16 days has gone.

16) I have registered online complain on 11/08 also but i havnt got any response.

Company: ICICI Bank
Country: India

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