1) My salary account is in ICICI bank branch senapati Bapat road Pune.
2) My ATM card was stuck in Canara ATM in NOIDA on 21/07 while withdrawing a money.
3) I blocked the ATM card by calling ICICI phone banking executive on same day.
4) Phone banking executive has registred the request for new ATM card and i asked to him that i would collect ATM card from NOIDA sector 18 branch of ICICI bank.
5) For official purpose i came down to chandigarh on that day only.
6) I got sms from ICICI bank to collect ATM card within three weeks from NOIDA branch after three days.
7) But i got sms on 27/07 the money is deducted from account however i havnt collected the ATM card from NOIDA branch and NOIDA branch has not acknowledged of ATM card.
8) I enquired on phone banking they told me that your ATM card is delivered from ICICI headquarter Bombay but it is not acknowledged at NOIDA branch.and i also enquired in NOIDA branch they told me that they havn't recieved ATM card
10) 4000, 4000, 10000, 5000 total 23000/- is withdrawn from my account by new ATM card.
11) Then i went to NOIDA branch on 28/07 .I told all details about money
deduction from my account to NOIDA branch manager of ICICIC and she asked to
give me Compliant. I have given compalint reagarding the same. She asked me to make call for updation status
12) But i am not getting any response from ICICI bank. When i call to manager however she is not picking my call up.
13) It is total fault of ICICI bank.what should i do now?
14) I am still in chandigarh, I have visited NOIDA branch two times I havnt got any respone from them.
15) I have already spend my time as well as money for commuting. Now 16 days has gone.
16) I have registered online complain on 11/08 also but i havnt got any response.
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