ICICI Bank Kalyan branch
Credit of cheque No. 047858 for Rs 5384/-drawn on Axis bank Banglore deposited on 19.4.08

Dear sir,

Since 25th april'08 I contacted bank and their customercare officers sevral time and still not getting credit of above mentioned cheques inspite of several assurance and date for resolution by bank and customercare officer.

I am Sr citizen and i need ur help for the same.

below details for ur ready reference.

regards

dbjain

Dear Mr. Jain,

We have looked into your concerns and found that we will need few more days to get back to you. Please accept our apologies for the delay.

Our senior officers will be attending to it and will update you on the resolution by June 11.

Sincerely,

Sreeja Nair

Customer Service Manager

ICICI Bank Limited

&--Original Message&--

From: customercomplaints@icicibank.com (customercomplaints@icicibank.com)

Date: Friday, June 06 01:27 PM

To: headservicequality@icicibank.com (headservicequality@icicibank.com)

Subject: level3complaint/ Savings Account

Name: dbjain

Product: Savings Account

Account No: 028101512256

Application No:

E-mail address: dbjain303@gmail.com

Mobile no: 9967922003

Telephone no: 91-0251-3054298

Service Request (SR) No: SR67387426

Details of complaint: Dear Mr Mohd. Sr Manager

As per ur tele phone 914066130254 talk on yesterday i visited ur kalyan branch and collected Indemnity to be obtained for issuing Duplicate Draft from Mr Santosh. He said that u fill, sign and put franking stamps of Rs 200/- on it. when asked him that the terms laid down in form is not applicable in my case and secondly why should i bear penalty of Rs 200/-, his response better to talk to Cutomer care Manager. He shown me POD in his computer and i confirm that receiver signature is not of our family members and also telephone No.25893928, no address. When I try to contact on this no. i received simple reply please check ur no.when I have already submitted my written application on 29.5.08 in kalyan branch to make stop payment of ur payorder and immediate credit to a/c 028101512256, it is better to call back from pune as ur courier know where it was delivered. If H O came to know that a/c 02031000250 of kalyan and it closed than they should 1st contact to kalyan branch (Mr Parag Jain is only one name in ur computer, having FDR, joint a/c 020301501309 where all information's are available) or his cell no.9890689347.I have deposited similar cheques in corporation bank on 15.5.08 and it was credited on 17.5.08, I could not understand how ur branch take 21 days form clearing MICR cheques. and also entertain customer written complaint after 30 days? I have already done all formalities as suggested by u or ur branch.dbjain 0251-3054298/9967922003

Company: ICICI Bank Kalyan branch
Country: India

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