Dear sir,
Since 25th april'08 I contacted bank and their customercare officers sevral time and still not getting credit of above mentioned cheques inspite of several assurance and date for resolution by bank and customercare officer.
I am Sr citizen and i need ur help for the same.
below details for ur ready reference.
regards
dbjain
Dear Mr. Jain,
We have looked into your concerns and found that we will need few more days to get back to you. Please accept our apologies for the delay.
Our senior officers will be attending to it and will update you on the resolution by June 11.
Sincerely,
Sreeja Nair
Customer Service Manager
ICICI Bank Limited
&--Original Message&--
From: [email protected] ([email protected])
Date: Friday, June 06 01:27 PM
To: [email protected] ([email protected])
Subject: level3complaint/ Savings Account
Name: dbjain
Product: Savings Account
Account No: 028101512256
Application No:
E-mail address: [email protected]
Mobile no: 9967922003
Telephone no: 91-0251-3054298
Service Request (SR) No: SR67387426
Details of complaint: Dear Mr Mohd. Sr Manager
As per ur tele phone 914066130254 talk on yesterday i visited ur kalyan branch and collected Indemnity to be obtained for issuing Duplicate Draft from Mr Santosh. He said that u fill, sign and put franking stamps of Rs 200/- on it. when asked him that the terms laid down in form is not applicable in my case and secondly why should i bear penalty of Rs 200/-, his response better to talk to Cutomer care Manager. He shown me POD in his computer and i confirm that receiver signature is not of our family members and also telephone No.25893928, no address. When I try to contact on this no. i received simple reply please check ur no.when I have already submitted my written application on 29.5.08 in kalyan branch to make stop payment of ur payorder and immediate credit to a/c 028101512256, it is better to call back from pune as ur courier know where it was delivered. If H O came to know that a/c 02031000250 of kalyan and it closed than they should 1st contact to kalyan branch (Mr Parag Jain is only one name in ur computer, having FDR, joint a/c 020301501309 where all information's are available) or his cell no.9890689347.I have deposited similar cheques in corporation bank on 15.5.08 and it was credited on 17.5.08, I could not understand how ur branch take 21 days form clearing MICR cheques. and also entertain customer written complaint after 30 days? I have already done all formalities as suggested by u or ur branch.dbjain 0251-3054298/9967922003
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