ICICI
Suffered badly because of ICICI Bank's Negligency

Hi, (Serious escalation on ICICI Bank)

I raised complaints, concerns and I requested over the phone to customer care executives, I complained over the website, I wrote a complaint and submitted but still I did not get any kind of help from ICICI Bank.. My request ID is SR102205266. I want the justice and I not only want my money back but also I want the compensation from either Bank or the Government for what all problems I faced because of the failure and faults of ICICI Bank.

My name is Vijay, and I suffered very badly because of ICICI Bank and their negligency.. I have been facing severe problems because of the ATM Server failures. From the past 1 and half year time I faced this problem, 4 times. All these times, whenever I tried withdrawing the amount, I got the reply from the bank saying, "Sorry unable to process the request". But after some time the amount was getting deducted from my account.

Last time on 5th of April, I tried withdrawing the amount but I got a reply from the ATM "Sorry unable to process" but very next moment I got a message saying the said amount is deducted from my account.

That time I was very much in need of the money as my friend met with an accident and I was desparately in need of money.. That was not the first time I struggled and faced problems because of this fraudulant bank.. Before that in November when I was about to pay the fees amount for one of the exams, and that was the last day to pay, I tried to with draw the amount from the ATM, It took too much of time and finally popped up a message on screen saying "failed to process the request due to some technical problems." and that day I could not pay the fees and I lost a major exam.

I called customer care on 6th and raised a complained.. They assured me that the money will get credited within 8 working days, but after 14 days I received a message on my mobile which says "we have registered your request today and it will take 12 days for processing". I went to the bank and registered the complaint on whatever happened to me and how I suffered due to the faults of ICICI. After 12days when I called the customer care they said, it will be done in 1 or 2 days. After 4 days when I called again they are saying it will take some more time.

I did not do anything wrong and I tried to withdraw the amount from those ATM's which are permitted to withdraw the amount and listed by the bank. Why should I suffer and I want the justice, not only money.

I want the compensation from the ICICI Bank for the inconvenience, problems, struggles faced by me because of their faults. I not only need my money back into my account but also the compensation for whatever happened to me and the loss occured to me due to the failure and faults of ICICI Bank.

If there is a law and there is justice and this CONSUMER FORUM is there to help the innocent civiliance/consumers of India and the people who faced problems because of the faults and mistakes committed by some of the well established organizations, then I should get the justice and that justice should not only get my money back, but also pay me back all those losses which occured due to the negligency, failure, faults of ICICI Bank.

I want to ask one question to Government, and ICICI bank!! If some body uses the ICICI bank's credit card and wont pay the bills then why the bank charge interest?? The similar thing has happened to me, my money is been misused by the bank they held my money for all these days.. I also want to charge the interest for my money and the compensation for the losses which occured to me due to their failures.

Kindly take my complaint/request into concideration and please, please dont neglect as how the ICICI bank people are doing. Prove to the consumers/civiliance that there is a law in INDIA and there is a justice in INDIA..

Company: ICICI
Country: India

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