ICICI
Credit card dispute

The culprit has changed my pin number and has borrowed the money (Rs 9600). How could he change my pin number without my knowledge? What security has bank provided me? I waited till now hoping that I will get a positive response but they are asking me to pay money? I have called so many times to customer care and they told me I needn’t pay but finally they are telling me to pay. I have logged a complaint against them but they have not stopped harassing me and now they are telling that they will debit amount from my account. Now including interest its 11, 700. Please help me.

Company: ICICI
Country: India

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