ICICI Credit Card
Issue with ICICI lombard policy taken through ICICI

Hi,

I am an ICICI Bank customer from October till date (Custid 2651072). I received a marketing call from ICICI with an offer of Bank for ICICI bank Lombard General Insurance. At the time of call he promised me that "no claim refund of 25% will be given to me" in case if i don't claim for any illness. One month back i have called ICICI and ICICI Lombard to enquire about the same. Everyone in customer support said they don't have any such schemes. I requested them for the initial recorded message for cross verification, which they said they can’t provide and they were not ready to transfer the call to a senior. Yesterday (06/AUG between 7.45 and 8.30) again i received two call from ICICI for renewing the same policy (policy number 4034/FNP01175766/00/000). First i call was from executive and second was from a 'TEAM LEAD'. I have disconnected the first call by saying "Nonsense never call again". Immediately 'TEAM LEADER' called me (from phone number- 914439878336). I asked him to keep their promise by paying the 25% what was promised initially or send me the initial recorded message for me to get convinced that they have not promised anything as such. He was only interested in selling the renewal and said “past is past” and said that "if you renew it now I will get cover for 10 critical illness which was not there initially also will be cover, 5% no claim bonus and at the end of tenure a no claim bonus of 25%. I requested him for a written communication for the same, because I lost trust in people who sell through telephone. After 15 to 20 minutes of argument he disconnected the phone by saying that "I THINK I AM WASTING MY TIME BY TALKING TO A USE LESS CUSTOMER HAVE A NICE DAY". It was horrible experience as a customer of ICICI BANK for 4 years.

Now every month ICICI is debiting late payment charge due for the last installment of above mentioned ICICI lombard policy and charges are accumilated to Rs. 2904.00.

I am not getting proper response from ICICI customer care also.

Company: ICICI Credit Card
Country: India

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