ICICI Credit Card
Chraging EMI proceesing fee without notice

I am Holding ICICI credit card: Card number: "5176 5382 0 148 9008"

On 8th of Jan I puchased Electronic Appliances (Washing machine & Fridge) worth 32902.00/- From Jainson Corporation. The Shop keeper told me that as I am using ICICI card I can avail option of EMI. 6 month/ 9month.

I told him "if any extra chargers are there on this Transaction I am not interested" But he told there will not be any extra charge neither any interest rate on this. But I got a statement which is Reflecting very very high Processing Fee 2220.89 service Tax 274.50 (approx 7%). Hence I called shop keeper. He was unaware of these facts of processing Fee. Hence he called to relationship officer Mr. Vishwanathan: Mobile Number 919840093073.

I had discussion with Mr. Vishwananthan about the same & as per discussion if I pay complete amount, EMI option will be cancelled. But it is not done

if I call to call centre, representatives are telling I should pay Processing fee. I request you to look in to this matter & cancel this fee as I have paid complete amount in time.

I think

1>It is unfair from Banks that with out notice such high processing fee is charged. customer should know this before swiping card for EMI & acceptance of customer in writing should be taken.

2>Banks should Give Training / Detail information to shop keepers about options

3> If customer doesn't agree for Processing fee option of EMI cancellation & Processing fee cancellation should be there

Company: ICICI Credit Card
Country: India

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