I am Holding ICICI credit card: Card number: "5176 5382 0 148 9008"
On 8th of Jan I puchased Electronic Appliances (Washing machine & Fridge) worth 32902.00/- From Jainson Corporation. The Shop keeper told me that as I am using ICICI card I can avail option of EMI. 6 month/ 9month.
I told him "if any extra chargers are there on this Transaction I am not interested" But he told there will not be any extra charge neither any interest rate on this. But I got a statement which is Reflecting very very high Processing Fee 2220.89 service Tax 274.50 (approx 7%). Hence I called shop keeper. He was unaware of these facts of processing Fee. Hence he called to relationship officer Mr. Vishwanathan: Mobile Number 919840093073.
I had discussion with Mr. Vishwananthan about the same & as per discussion if I pay complete amount, EMI option will be cancelled. But it is not done
if I call to call centre, representatives are telling I should pay Processing fee. I request you to look in to this matter & cancel this fee as I have paid complete amount in time.
I think
1>It is unfair from Banks that with out notice such high processing fee is charged. customer should know this before swiping card for EMI & acceptance of customer in writing should be taken.
2>Banks should Give Training / Detail information to shop keepers about options
3> If customer doesn't agree for Processing fee option of EMI cancellation & Processing fee cancellation should be there
0 comments