Icici direct
Money not credited after Mutual fund redeem (waiting nearly 1 month)

I've demat account with ICICI Direct. Demat A/c No is: 52751790.

On 17th March I've redeemed 2 of my mutual fund (SIP). Details below…

1. DSP MERRILL LYNCH MUTUAL FUND - DSP MERRILL LYNCH T.I.G.E.R FUND – GROWTH

Transcation ID : 6298829

Transcation Date : 17-03 11:16:02

Units : 471.1160

Amount : 18, 365.04

Transaction Type: Redemption

Status: Executed

2. ICICI PRUDENTIAL MUTUAL FUND - ICICI PRUDENTIAL INFRASTRUCTURE FUND - GROWTH

Transcation ID : 6298893

Transcation Date : 17-03 11:21:47

Units : 792.4800

Amount : 20, 025.97

Transaction Type: Redemption

Status: Executed

Same day both transactions were executed. I got redeemed money (Rs 18, 319.04) back to my account from DSP ML on 24/03. But till date I haven't received redeemed amount from ICICI Prudential MF.

I don't know what's happening with this transaction.

I gave complaint on 1st April regarding this issue and got request number sr61265714 from ICICI help desk and I was told that within 7 working days this issue will be resolved. After calling on 10th April (10 days after 1st request) again I got another request number sr62438746. Everyday I'm making calls to ICICI helpdesk and getting reply like to wait till end of the day, I don't know how many end of the day I need to wait to get my money back.

ICICI helpdesk not giving any information for this delay and they are refusing to give/connect their superior. I'm not sure to whom I should contact for this issue. I'm waiting for proper explanation about this delay.

-Jana

Company: Icici direct
Country: India

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