ICICI Home Loan
Wrong interest calculation

I have taken a money saver home loan from ICICI. During one of my random checks, I found that they have wrongly calculated interest rate for the month of February and deducted extra amount. I went to the branch 4-5 times, had lot of mail interaction with the branch manager. They agreed that there was a wrong calculation but even after more than 2 months the money was not refunded. I then raised the compliant level and then finally they reverted back the money. However, they refused to tell me what was the actual problem behind this mistake. I raised my complaint to upper levels but there was no response from their side at all.

I am putting this information here for common interest of people as I think this should affect all moneysaver customers and thats why they are not ready to tell the actual problem. I even told them that it should be affecting other customers but their response was that they will not tell anything about other customers whether it is affecting them or not.

Company: ICICI Home Loan
Country: India

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