I have taken a money saver home loan from ICICI. During one of my random checks, I found that they have wrongly calculated interest rate for the month of February and deducted extra amount. I went to the branch 4-5 times, had lot of mail interaction with the branch manager. They agreed that there was a wrong calculation but even after more than 2 months the money was not refunded. I then raised the compliant level and then finally they reverted back the money. However, they refused to tell me what was the actual problem behind this mistake. I raised my complaint to upper levels but there was no response from their side at all.
I am putting this information here for common interest of people as I think this should affect all moneysaver customers and thats why they are not ready to tell the actual problem. I even told them that it should be affecting other customers but their response was that they will not tell anything about other customers whether it is affecting them or not.
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