ICICI Lombard
Unified Forgery

CASE OF GROSS FORGERY:&

This is a case where the bank is performing forgery in a great combined manner, employing wide range of its employee, who later claim that they are not part of that 'department', to avert responsibility and possible further punitive actions.

Recently i got a call from ICICI Lombard. The bank person told me that bank has come out with a scheme to help both itself and its customers. He told that the bank is giving policy to some of its customers (selected randomly). Then he explained me details of the deceitful things. This was about bank's 'Critical Care' policy.

He said that i can ask about any doubt i have, and told that this call is being recorded so the customer can be assured that call is from correct source and information that was being provided is reliable (so that customer can trust). There i asked him about various things about the policy including whether there would be any cancellation charges if i can the policy within first few days of endorsement. The agent said that i can be hundred percent sure that there will not be any cancellation charges if i cancel the policy within first month of commencement. This he said twice or thrice. During the call he persistently requested me not to ask any details during the bank's verification call. As exhorted by the bank's employee to not ask any doubts during the verificatoin call, i did not ask anything during the verification call. Also during the call he said that the preminum amount would be converted into EMIs. But when i received my credit card statement it stated that whole of the premium amount had to be paid by the end of this month.

Ired over this, i decided to withdraw my policy. But when the confirmation call came, the bank officails told me that i will have to pay a cancellation amount equal to 25% of the annual premium amount. They told that there is nowhere written that there will not be any callcellation charges. And said that since i did not ask for the same during the verificaton call i cannot claim that.

Now i feel that i have been cheated, and like me bank is in planning of cheating several other customers with this integrated nefarious plan.

Company: ICICI Lombard
Country: India

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