ICICI Lombard General Insurance
Repair of 100% damanged ca

My car chevrolet - spark whose ex-showroom worth is 2, 67, 000 - had an accident and the damage reported was close to 100% - So, the company instead of issuing us the cheque worth Rs - 2, 50, 000 after some salvage deduction got the car repaired at their workshop in Jaipur (Triumph motors) at Sitapura industrial area. We had a person visit at our house who stated that file has been transferred to Delhi and he has been taking care of the case and assured us that it has been considered as a full claim - Later on following up with them - the company states that the person is blacklisted and our car has been put to repair and now the company is asking us to pay 69, 000 to get this claim settled..

The company has no control over the issue - and the whole settlement is on the discretion of the surveyor, who is involved with the triumph workshop guy - and they are putting in the old damaged cars parts to get your car up and running - which has no guarantee to run for even 100 miles.

My concern is from what possible it was justifiable to get a 100% damanged car repaired - which is of no worth for us now.

Company: ICICI Lombard General Insurance
Country: India

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