ICICI Lombard General Insurance co. Ltd
Non-settlement of Claim of Car Accident

Dear Sir,

My car Maruti Alto, with following details, is insured with your company under Maruti Insurance since 31 st Dec:

Owner Name: A C Papneja

Vehicle No. UP-11V-5581

Policy No. MAR10066775

Unfortunately, my said vehicle met with a severe accident on 21 st June at Chandigarh. In the accident myself, my driver and my wife sustained grievous injuries and were admitted to GMCH, Sector-32, Chandigarh. I informed the Maruti authorised dealer Modern Automobiles, Chandigarh who picked up the accidented vehicle with the help of cranerecovery vehicle. After that the dealer submitted the estimates to your insurance company i.e. ICICI Lombard. My claim file no. is CL/MAR10066775/493634, which is also provided by Mr. Kavi Nayal of Modern Automobiles, Chandigarh. After that I have not heard anything from Maruti or ICICI Lombard. Then I myself had to approach to your dealer and ICICI Lombard and they did not give me any helping hand. Instead of helping me in this crucial time they harrased me and one of the surveyor i.e. Mr. Avinash Jha, ICICI Lombard said that why you brought your vehicle to Modern Automobiles and many more things. Then I contacted Claims Deptt. Of ICICI and had a talk with Mr. Damanjeet Singh who sits in Chandigarh office. But he also did not give me satisfactory reply and instead of helping me they send a letter by courier on 21 st of July stating that we are not settling the matter and that we have to bear the charges if any arised due to parking of vehicle. I also make clear to you people that I will not bear any charges due to non-settlement of case, as your people did not want to close the matter.

I and my wife are suffering from physical strains due to this accident and now are being mentally harassed by ICICI Lombard people.

Please look into the matter and do the needful.

Thanks and kind regards,

A C Papneja

J-15, Haqiqat Nagar

Saharanpur.

Mobile No. 094123-93022, 098966-60134

Company: ICICI Lombard General Insurance co. Ltd
Country: India

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