ICICI Lombard Health Insrance
Cancellation fee for health card

During the activation of my credit card, my health card also got activated. ICICI staff by name “Shiva” is responsible for both of my cards activation.

He misguided me, asking me to say yes for the activation of the health card as it would help him in activating the credit card at the earliest, else it would take some more days to activate the credit card. He also said that he would be sending the agreement and after that if I do not wish to keep the health card, I can place the cancellation request by calling him at his number. I did accordingly, thinking that he was one among the ICICI staff.

After that, I called him within 30 days of the card activation and asked him to cancel my health card for which he agreed and told that he would be canceling the health card.

But on November 13 I got the credit card statement saying that I have to pay towards the health card. I tried contacting Shiva but no response. Later I contacted the customer care twice, but I could not get any appropriate solution (they are asking me to pay for the cancellation fee). Also one of your customer care executive agreed saying that I have been misguided/cheated (I have the recorded proof of the conversation that took place between us).

Since Shiva activated my credit card as well as my health card Kindly contact MR Shiva, as the contact details will be available in your data base.

I have placed a copy of my complaint in http://inconsumercomplaints.com/. I have lost all my faith towards ICICI and I am planning to close all my accounts in ICICI (credit card, debit card, health card, also the loan which I had planned to take for my higher education).

Kindly help me in this issue.

For your reference:

Name: Karthik U

Policy no : 4034/FPP/04024249/00/000

Activation date : 26-Sep-08

Contact no : 9886945133

Email: kart.karthikrao@gmail.com

i can provide the recorded phone conversation upon request.

Company: ICICI Lombard Health Insrance
Country: India

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