ICICI Prudential
Double deduction of premium

I am a policy holder in ICICI Prudential, Policy No.: 03978493, Life Time Super Pension.

1) I got a sms on 22nd Dec'08 that payment deduction of premium value Rs. 24000/- through ECS has been dishonoured where as I never maintained less that during those period.

2) I paid on on 2nd Jan'09 through internet banking the above premium amount.

3) ICICI prudential deducted the same premium amount again on 3rd Jan'09.

4) So instead of Rs. 24000/- as premium amount they have taken Rs. 48000/-

4) I have been consistently following up with the call centres and branch office since 3rd of january to return the excess amount but of no avail.

5) Reply I get are, Payment not realised, It is on hold, There is a technical fault, It is under process, we can not do any thing, It will take 6 working days every day I complain about it.

6) Truth is that despite of all my effort and pleading, they are not returning the money.

Who can help me getting my hard earned money back???

Company: ICICI Prudential
Country: India

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