ICICI Prudential
Non delivery of insurance investment document by ICICI

On 13th July I got a call from a call center on behalf of ICICI Lombard. After having little knowledge from the caller I given him my residential address to send their business executive.

On 14th evening one Mr. Shalimar Khan (Mobile No. 09999626377) visited my residence and collected a farm duly filled and signed alongwith a cheque of Rs. 2500/- for two months premium. However, some papers pertaining to my childern were not available with me at that moment, he said that those papers he will collect from my office at Rail Bhavan, New Delhi but he did not turn up for three or four days. Thereafter, I tried to contact him on his above given mobile no. which he was not picking up during day hours. At around 21:00 hours I again tried him from my other mobile no. which he has attended and on being asked about not picking up a call during day time he said I was in meeting. Anyway, he assured me that he will send one Mr. Narain (Mobile No. 0981052524) to my office and will get the remaining papers collected for further submission. Next day Mr. Narain came to my office and got the papers collected but was again in vein when for about 10 to 12 day no feedback received by me. Then again I tried both Mr. Shalimar and Mr. Narain, who have given reasons (however not convincing) for not giving any feedback.

After sometime, I again telephoned them and persued them for policy documents. After my regorous follow-ups I was succeeded in getting sms on 11.08.09 at 17:40 hours from AD ICICIPru which was as follows :

"Plan Name: Health Saver, Policy No. 12338188, Covers: You, your Spouse, Kid1, Kid2 & Kid3. Call24X7 ClaimCare: 18001036363, Fax No. for Cashless:18001034778, Sender: AD-ICICIPru, Message centre: 919810051817"

Now, it is 19th August but I am still awaiting for the documents.

In view of above, it appears that either something is going wrong in ICICI Prudential unit or the persons with whom I dealt with are FRAUD. If they are fraud, how the money is fetched from my account which was in favour of ICICI Prudential Limited.

You are, therefore, requested to please look into the matter and sort it out as soon as possible as it is causing me an agony which may lead me for legal remedy to available court of law.

All rights reserved without prejudice.

Thanking you,

Satish Kumar Gupta

1480/5, R.K. Puram,

New Delhi.

Mobile No. 09868233411

Company: ICICI Prudential
Country: India

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