IDEA Billing
Credit Policy, CRO, Unfair trade practices

Idea Finance head,

Pls check your accounting practices.

You are having accounting practice of allowing the credit limit, which is inappropriate.

Your policy says till the credit limit we can use the service. However the bill speaks about less amount then the credit limit and then too you are following de-activation. This is not proper Credit policy. You have not made the bill to which we can oppose, plus no communication is made from your side. Only the thing followed is de-activation of the service. TRAI should take this issue seriously, as while providing SIMs telecom players make us to enter into agreement that decisions made by company are full and final. That's Sarkar Raj (Telecom Players Ruling the Market) and not Praja Raj (Customers cannot make any comment). Regulatory body should take strong action against it. Under credit policy, you can not include such hypothecated unbilled amount as per the will of the Company. Since you do not provide the bill, we are not aware about it, and are totally ignorant about it. Immediate de-activation is absolute harsh policy as customers are suppose to accept the terms of the company. Tomorrow if company is filing a law suit, customer even can not do any thing else then meeting the company in the court. TRAI should stop this faulty practice. Instead of showing great person on the web, you can not tell your self great, you need to be effective till the extent of the person first. Rashtra Pita is know for serving the community. TRAI should also do the same.

To the Marketing Head,

Sir, when your authorised sells executives are making comment about the complaints being accepted whole hearted then you should inform your customer service representative that they should accept our complaints. Instead of accepting it and forwarding it to operation persons, they only think that they are best to decide about what is complaint and what is not. I am dissatisfied with some thing that can be complain or not will be decided by Customer representative, that means they are there to protect the company only, by not letting serious issues to be forwarded as complaints, because complaints need to be resolved in time frame, where as other thing do not have time frame at all. Even TRAI can not monitor those issues, and their resolution.

Pls change the policy and ask the operation person to deal with it instead of marketing, and it get counted first.

To the system head,

Sir, at the time of making online payment I am getting the error which is attached herewith. Kindly inform if its the error at my end. I hardly dill so, as my systems are same, earlier I made the payment and now I can not. Please revert on it. Even cache of google shows the date of 23rd and not current date. Even from that route I am not able to enter Idea-Website.

Sorry to disturb but got it as right thing to inform about it.

Even you may refer to Lawyer & Economist to discuss the case of perfect competition and how to prevent unfair trade practices?

Pls revert with your responses.

Kindly revert back to all.

Company: IDEA Billing
Country: India

  <     >