Idea
Customer Care

HI All,

I am Vishal, having 9795963208 as a prepaid number of IDEA. Everything is fine as a connection.

I have two points to discuss around.

1. IDEA people send useless messages daily but they never inform about the change in any tarriff. I measn to say that they change their plans as and when they want without informing the customers. I don't think this should be in practice by such a reputed company.

2. My second concern is that IDEA customer care is ridiculas, they seldom receive calls. I beleive they are paid for cutting our calls. Everytime when I call to the Customer care everything goes fine while on IVR, but as soon as the call gets transferred, call gets disconnected. My question id What is the use of having 24hrs customer care when they are not ready to take calls.

If some one could give answer to my both questions can mail me at vishal_gupta710@yahoo.com or vishalgupta710@gmail.com

Hoping to receive a reply from any IDEA official person.

Regards

Vishal Gupta

Company: Idea
Country: India

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