Idea
Rs30/- deducted from my prepaid a/c towards dailer tone after requesting deactivation for the same

Hi,

This is regarding the Issue with Dailer tone.

Dailer tone had been activated on my mobile.. No : 9702657372. for which Rs15 Rs30 has been deducted from my account this is fine.

When i contacted customer care to deactivate the dailer tone.. they suggested me to send DT DEACT to 55456 (On 25 Feb 09) which is not a toll free no.. and Rs3 has been deducted from my account ok... this is also fine.

then i got a message from 55456 saying that you have 20 days validity still if you want to deactivate reply as DT Y (On 25th Feb 09)

I have sent the message as DT Y to 55456 on 25th feb 09... again Rs3 has been deducted...

again on 27th feb i got a message like you have 20 days validity still if you want to deactivate reply as DT Y... so how many times i should send DT Y... is it not sufficient if i send once??

I have called up to customer care regading the problem and they said it will be deactivated automatically on expiry date of dailer tone... if not contact customer care.

but my surpise on 17th of march 1 rupee has been deducted from my account towards the dailer tone as i did not have the sufficent balanace... infact i have given clear insructions that i dont want any dailer tone hence deactivate it...

when i topup with 150 rupees... 30 rupees has been deducted from my account on 22 march 09. infact i have given instruction long back to deacttivate it and sending the confirmation DT Y how come on 22nd march 09... 30 rupees has been dedcucted???

so i request you to credit 30 rupees in my account ASAP.

Regards

Vinay

9702657372.

Company: Idea
Country: India

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