Idea
FARUD SERVICES

Dear Sir,

I am a running a high persuit stock trading business. I was interested in purchasing a net-connect as of now, was supposed to travel more. I was impressed upon by your Mr. Ranjan Kaushal GSM # 9891005513 & email id.- ranjan.kaushal@idea.adityabirla.com

& Mr. Krishna Yadav GSM# 9891040742 from Gurgaon office, to purchase Idea Net-Setter Wireless Internet, USB Data Card., with following features :-

1. 50 to 110 Kbps down load speed at all time.

2. 100% coverage in U.P/ Uttaranchal.

3. 2 months free unlimited downloads.

I purchased one Idea- Net-Setter Wireless Internet, USB Data Card. With # 9718605252, on 3.7.09 by paying cash Rs. 2590/-. I am sorry to inform that when outstation, Your Net-Connect delivered neither the said download speed nor coverage. As a result undersigned suffered a stock trading loss of about 18000/- on 6.7.09. I contacted Mr. Krishna, who sold the wireless internet connection # 9718605252 to me, informing the speed getting less than 8 Kbps. He showed his inability to do anything in my case. I could not use your wireless internet facility for stocks internet trading till 10.7.09, date when I reached my home, at Delhi. The records of regular contacting your customer care & Mr. Krishna is available, which could be produced in event of litigation.

I wish to submit my complaint in TRAI & Consumer Forum for Your company Idea giving false commitment & failure in providing me said speed & connectivity, resulting loss to me. When your organization doest have infrastructure to provide such speed & connectivity, why sell Net-Connect./ Idea data card?

I advise you to immediately take back your Wireless internet connection as I a not interested in your low-speed, low interconnectivity internet & refund my payment made to your office, immediately, as basic purpose for which connection has been taken, has not been achieved. The matter regarding compensation shall be taken up with competent grievances redressal.

Shan Ghai

9718314314

9810434027

Company: Idea
Country: India

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