Idea
Ac/ no: 1.10597696&--wrong bill, duplication of charges, poor customer services, wrong commitment, and many moore

Idea cellular service is such a poor service as the poor cust service is unable to resolve a simple query, once you are unhappy about the service, they do not bother to register your complaint..incase they register the complaint, it is next to impossible to get the desired resolution... and the ever ready excuses is just enough to ruin your happiness! being a aditye birla associated group, it set the expectation of the quality of services far above from others but geting the poorest services disappoint you to the extent that you need to appeal in the concumer forrum for justification of the charges levid on the bill... I need a fair justification of the charges regarding the following charges:

1) GPRS charges [ GPRS (Volume) Usage 27850.54 for Rs 557.72] on page 3 of the bill dated 20/08/09.

2) GPRS Basic Service 20-Jul - 19-Aug 150.00 on page 3 of the bill dated 20/08/09.

3) GPRS Basic Service 20-Aug - 19-Sep 150.00 on page 3 of the bill dated 20/08/09.

if I am being charged for the usage per volume, how can idea charge me rentals again, and if the rentals are being charged, how can idea charged as per usage because the rentals are for unlimited access... i need an clear justification and explaination...

few days back I was promised by the idea retention team that I will get a refund of Rs. 200.00 on the current bill as they did not provide me with the gpre plan requested by me and suddenly increased the price of the same plan... I already have that plan on my second number which is under the same account, and ther quoted that i never requested the same plan for the second number, when i questioned and was preparing to leave ides, this Rs. 200.00 was a token of appology offered to me waice is not mentioned on the bill... that meand ides beleaves on fake commitment on which they do not even bother to action... I dont know that what will be the impact of this complaint on Idea as an organisation, but yes I am expecting a clear justification and I promise that unless I receive a writen justification on my email address from Idea, I will not pay any outstanding amount on the account... and if need I will take it further... thanks.

Company: Idea
Country: India

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