Idea
01. Activation of caller tune without intimation / confirmation 02. Unsolicited Calls / Messages

Sir,

After hearing a lot about the services and reputation of Idea Cellular Services, I became its customer bearing Mobile Number 9848793241.

Since then, all hell broke loose, as this Idea connection, which is supposed to add to my convenience, has become a thorn in the flesh.

Recently, on 20/10/09, I received a message to download a particular caller tone, which I ignored. But to my utter chagrin, without any consent from my side, the particular caller tune got activated and an amount of Rs.35 was deducted from my amount without any intimation.

I immediately contacted Idea Customer Care and as guided by the voice message, I de-activated the caller tune, which was forcefully thrust on me.

Though the caller tune was de-activated, the amount (Rs.35) has not been credited to my account.

Further, on 23/10/09, again without any intimation, another called tune got activated.

In this addition to the above woes, there is another perennial headache, i.e., I am flooded with a continuous stream of unsolicited calls and messages.

Before becoming a customer of Idea, we have heard many positive things about the company, but now we are repenting the fact that we have subscribed to this cellular company.

This is not only the case with me, as the complaints against Idea Cellular bear ample testimony to the fact that there are innumerable complaints of similar nature.

As such, I implore Idea Cellular Services to immediately,

i) stop this practice of thrusting caller tunes without any intimation or without any rhyme or reasons and deducting amount unauthorisedly.

ii) restore my original caller tune and credit the amount of Rs.35 unauthorisedly deducted from me for the unsolicted caller tune.

iii) cease all unsolicited calls and messages detailing many offers, which are flooding day & night, causing untold agony and disturbance.

Such irresponsible acts from Idea cellular Company doesn't augur well as far as the reputation and good will is concerned and it will be in the interests of the company to immediately put an end to all such mischief.

I myself being a consumer activist, in case my grievances mentioned at (i), (ii) & (iii) are redressed immediately, I will be constrained to knock the doors of appropriate legal fora, so that necessary justice is meted out to me.

The matter may be treated as TOP PRIORITY please.

Thanking you,

(C.S. RAVI KUMAR)

Mobile No: 9848793241

Address for Communication:

3rd Floor, Singareni Bhavan,

Power Projects Division,

The Singareni Collieries Company Limited,

Lakdi-ka-pul, Red Hills,

PO: KHAIRATHABAD,

HYDERABAD - 500 004

A.P., INDIA

Company: Idea
Country: India

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