Idea
No Signal near the tower

I bought a Sim card of IDEA immediately after it was launched in our area south of Madurai, in Tamilnadu. I found out that the signal produced by their tower, hardly about 500 meters from my house is very feeble and I made complaints to the Customer Care for more than 15 time in a span of 20 days. Every time I contacted the operator in Customer Care replied that the problem will be solved within 24 hours. But no effort was taken to check the signal from the tower. Most of the time I find the notification "Emergency Calls Only' in my mobile. I tried 3 different handsets, but the result was the same. I get excellent signals from other networks all the time & I have to depend upon other networks to contact my people. Idea lies idle at home. When a new operator steps into the field the operator should be able to provide much better services than the established operators. I don't know how Idea can provide a good service to their customers by neglecting the complaints of the customers.

Company: Idea
Country: India

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