Idea
Malpractise followed by Idea

Sir, I am idea user in M.P.since last 10 years. Recently on the occassion of

Diwali, I had sent some SMS to my friends and relatives. When I received the

bill today for this month, I was shocked to see the amount of SMS charges billed

to me. Under my regular plan"Supreme 250", I am infomed that the SMS

charges would be 0.49P per SMS. However, when I enquired today about such

exorbitant amount, they informed me that the on festivals they would charge

Rs.1.00 for local SMS and Rs.1.50 for outstation SMS. When I objected that they

should preinform the customer about this, they argued that it is not necessary

on their part to do so. They also declined to request to charge me for regular

charges since they did not inform about these special festival charges earlier.

I think this is malpractise adopted by IDEA. When they can send scores of SMS

informing about launch of services in new area, new tariff plans etc., they can

as well send one sms just before launch of special festive charges for SMS. I am

sure about the practices followed by other service providers. I think TRAI

should intervene in this matter and should provide the platform where consumers

can directly complain to TRAI about these malpractices followed by these

companies

Sanjay Bhalerao, Indore

Company: Idea
Country: India

  <     >