Idea Cellular
Illegal unwarranted restriction of services

Respected Sir,

I am a customer of IDEA CELLULAR for last 8 yrs. bearing postpaid mobile connection no. 919824240920.

The company is known for adopting unreasonable tactics to churn out money from their old customers with the support of whom, they have achieved the present heights.

My problem is

1- The company has illegally restricted my OUTGOING for last 10 days.

2- They had asked to pay the bill even before I get the actual bill even though mine is a postpaid connection.

3- The amount they were asking is actually an amount which is not at all compliant with the actual usage but IT IS BECAUSE OF THEIR ILLEGAL, UNREASONABLE & UNWARRANTED ACCOUNTING POLICIES which I am sure will be revealed as soon as I get the bill for the current month.

4- As per the customer care executive of the company, my usage exceeded 90% of my credit limit of Rs. 1000/- but my actual usage was well below Rs. 50/-

5- They threatened me that if that amount is not paid, They will STOP MY OUTGOING FACILITY AND HAVE STOPPED IT FOR LAST 10 DAYS NOW.

6- I explained them that my actual usage is not even Rs. 50/- and the amount you are telling is only because of your FAULTY & UNREASONABLE ACCOUNTING POLICIES/TACTICS. But to avail.

7- I started geting SMS & Phone calls AT ODD HOURS from the company to pay up the bills EVEN BEFORE THE END OF BILLING CYCLE OTHERWISE I WILL HAVE TO FACE THE CONSEQUENCES.

8- So I paid part amount just to bring down my GHOST DUES below their precribed 90%of the credit limit.

9- By paying that amount, I BROUGHT DOWN MY GHOST BILL AMOUNT BELOW 90% OF MY CREDITI LIMIT.

10- Even then I was getting COMPUTER GENERATED PHONE CALLS FROM THE SYSTEM OF THE COMPANY TO PAY UP THE AMOUNT which acording to me was taken care of by me.

11- Ultimately, they stopped my "out going" illegally & unreasonably.

12- THE HEIGHT IS...

Now that when my billing cycle is over..

I am getting a bill for (-)RS.29/-...!

YES SIR.. THE BILL I RECEIVED IS FOR MINUS 29 RUPEES.. THAT MEANS THAT COMPANY HAS TO PAY ME Rs. 29/- BACK...!

They also have Rs. 500/- as deposit from me for last 5-6 yrs. & STILL THEY HAVE NOT RESTORED MY "OUT GOING FACILITY"

PLEASE LOOK IN TO MATTER AT THE EARLIEST & OBLIGE.

THANKS.

DR. SANJEEV SHAH.

Company: Idea Cellular
Country: India

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