Idea Cellular Delhi
Poor network & irresponsible customer care

I have been facing problem regarding the extremely poor network of Idea Cellular Ltd. in the area of Green Park, New Delhi-110016.

I am facing this problem from Jan till now nothing has been done to solve it.

I have registerd complaint a number of times on the toll free no. 12345, but i am getting certain excuses from the idea executive that my building is faulty and nothing can de done for that. I was shocked to hear that my house has a fault which has started from Jan & i am not able to get the network, despite the fact that all other network of Airtel & Vodaphone are perfectly fine.

Then i again got a feedback that the tower in my area has some problem and will be sort it out soon.

Then i got call from the network department & they told me that they some legal problem going out with the owner of the land where the tower is plotted & has no time frame for that when the problem can be sort it out.

Its still hard to believe that being such a big corporate company Idea Cellular Ltd. cannot solve the major problem of its network.

It seems like its better to change the company and use some other which has a better network and A BETTER CUSTOMER CARE DEPARTMENT.

Company: Idea Cellular Delhi
Country: India

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