Idea cellular limited, Chennai
Cancellation of lifetime validity SIM

Hi!

I have taken a new Idea pre-paid SIM card on July 18th in Chennai. It was a lifetime validity card. I used it for a week or 10 days. After that I didn't use it till 27th October. When I try to use it on Oct 27th, its saying the SIM card registration failed. When I called customer care they are saying as you didnt use it for long time, it is cancelled and given to some other. There was balance also around 50 rupees.

I checked the terms and conditions and it says only if we dont use it for 6 months then it will get deactivated. But they have deactivated and also given to somebody else within 3 months itslelf.

Please guide me to get my number back or to get some compensation for the loss I got.

Company: Idea cellular limited, Chennai
Country: India

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