IDEA - mobile service provider
SIM card blocked unnecessarily without any request

I have IDEA post-paid connection in my mobile since last 3 yrs. I want your help regarding one issue.

Yesterday on 29-06-09 they suddenly blocked my SIM and I was not able to use my mobile. When I dialled my mobile number from other phone the call ended up at some person in Surat. How can this be possible? How can person in Surat have same mobile no. as I have? Then I called IDEA customer care from other phone and lodged my complaint. Then after 3 hrs I got call from IDEA that it was happened by mistake they tried to block another person’s SIM but they blocked my SIM. But now to activate my service they charged me 50 Rs in my bill. It was their fault, my SIM was blocked unnecessarily for 3 hrs and now they are charging me for this? Why should I pay that money? I never told them to do that. I need some assistance and help from TRAI regarding my problem caused by IDEA service provider.

My name :- Jayprakash Gandhi from Ahmedabad, Gujarat

My mobile no: - 91-9824398129

Service provider: - IDEA

Fault: - SIM blocked unnecessarily

Date: - 29-06-09

Time: - after 2 PM.

I want TRAI to intervene in this matter and ask my service provider IDEA, not to charge me for the fault they have done. And I also want TRAI to put pressure on this service provider to follow rules and regulations.

Company: IDEA - mobile service provider
Country: India

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