IDEA - NetSetter
Internet not working

I have bought wireless internet services from IDEA cellular from local dealer in Navi Mumbai on 04-05-09 and it was activated on 07-05-09. However, from day one the service is not available from my office place in Navi Mumbai, though it works from my home. They detected that it was network problem i.e. no network is available in my area and I was told they are in process of acquiring new cell site and the network will be improved soon. However, till date the problem remains and I am not able to use the internet. I repeatedly wrote to customer service, grievance cell and appellate authority of IDEA, Mumbai. First I wrote to customer services on 20-05-09 then to grievance cell on 22-05-09 and 25-05-09 and finally to appellate authority on 11-06-09, 13-06-09, 15-06-09, 16-06-09 and 18-06-09.

I requested them to (i) provide me services OR (ii) provide me definite time frame within which it will be available OR (iii) Refund the cost incurred by me. However, they kept replying that they can’t give any definite time frame but will be done shortly and also they can not refund me any amount irrespective of whether the service is made available or not.

I also sent complaint through department of consumer affairs, Ministry of consumer affairs, GoI, However, no concrete action has been taken till date.

Company: IDEA - NetSetter
Country: India

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