Idea Post Paid Mobile Connection
Arring of services on basis of credit limit

I am really furious with IDEA, my cellular phone network provider. I am from Goa and have an IDEA connection for the last one year plus since I have returned from Bangalore. I have not seen a more lousy company which demotivates loyal customers from increasing their monthly billing.

I have been doing a modest billing of Rs. 1000 per month for the last 8-10 months. Last month my billing was Rs.2045 which I paid in time. For the current month my billing has already crossed the Rs.2000 mark and I get a calll from IDEA that if I dont do an interim payment of Rs. 2000 my services will be discontinued.

I didnt take the service centre executive seriously. Thought he was doing his normal job. But to my surprise they discontinued my services. I go to the IDEA franchisee shop here from where I got the connection and the guy says he is helpless.

I enquired, can I make part payment? He says NO. Can I convert this to an auto debit facility by linking it to my bank account and get the credit limit increased? He says NO. Untill and unless I dont pay Rs. 2000 my services wont be activated. I dont use too many bad words in my language but today I feel like. Thanks to these morons I am not able to contact any of my family, clients, friends & collegues. I have to stop all my regular work to do the interim payments. This is the price I pay for being a loyal post-paid customer of the network. I dont understand what is the meaning of POST PAID?

Will someone from IDEA understand what I am saying and have the &$#*@ to speak to me and explain to me whats happening? I am definetly moving out of the network. I wish the number portability was introduced at the earliest in India so that my business wouldnt suffer because of the change in the network provider.

I find it extremely stupid of the company to keep the customers in dark of the so called credit limits which come as fine print somewhere in the dealing. When you are there to sign up for a new connection they will keep you in dark. They will take Rs. 250 as the deposit and somehow get you inside the network and then the torture starts. Unsolicited messages being sent. I had to fight and get those stopped by really begging in front of the call centre executives. The usual process takes 45 days it seems to get these messages stopped. And they proudly tell you TRAI has allowed them for the same.

DISASTER IS NOT THE WORD... WHAT A BAD IDEA!

Company: Idea Post Paid Mobile Connection
Country: India

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