IDEA PREPAID
Wrong Information Provided and charges deducted

Hi, I am using the Idea Prepaid Services for last four years. On 22nd July I received a call from the Idea Customer Care that they got a new plan in which the local charges would be 60 paise per call. I don't remember him telling me that 181 rupees would be deducted for this service. I asked him whether it would affect my SMS package. He reassured me that it would not affect my SMS package as it was totally different scheme. The earlier charges which I had was 30 paise per SMS (STD) and 10 paise (Local). Now I have to pay 1.50 for STD ones i.e five times more. I am not sure about the local ones. And there on started my never ending calls to the call centre. On some days their system was down while on other they asked me for my SMS package. It had been four years since I hadthe Promo scheme (I didn't actually know the name of the package and the name was later told to me by another CCE). Someone asked me the number to which I had SMSsed. And finally I managed to get the complaint number on 28th July 09. I was told that the 181 rupees would be refunded and also the extra amount which was charged for the SMS's would be refunded. However, since I saw it hasn't been done, I called the call centre today only to be told that the customer care executive has lied to me! I really hate the sound of 'Dear Customer'... Not sure if you can help. Thanks

Company: IDEA PREPAID
Country: India

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