Idea Pre-paid
Pre-paid disconnedt citing documents as reason (Mobile number is 9705419917)

To Whom it may concern,

The last time I called your customer service on 07/10, I was told that my documents required for new connection has been received. But, Since 11/10 my pre-paid services have been suspended and I could not even reach Customer service on 11/10. When I tried again calling customer service on12/10 I am getting a recorded voice message which says that my account has been suspended as the documents were not submitted. I don't understand why my services are suspended when your customer service representative has confirmed that my documents have been received on 07/10. I also complained on the same day saying that some of my calls are not connected but the prepaid is being deducted. This is not what I expected from one of the major telecom service provider. I want a responsible person to look into the matter and find out why I am without services since 2 days and how long will it take to restore my services.

Mobile number is 9705419917

Thanks,

Sireesh

Company: Idea Pre-paid
Country: India

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